Understanding Veeam Intelligence Functions – Smart Backup, Threat Detection & Automated Recovery
Introduction
Modern businesses need more than just backups—they need intelligent systems that can detect threats, reduce risks, automate protection, and accelerate recovery.
This is why Veeam Intelligence Functions have become a core part of the Veeam platform, especially with Veeam Backup & Replication v12/v13, where AI-powered features help organizations protect their data against ransomware, malware, and human error.
Veeam Intelligence, as the AI-powered assistant within the Veeam product family, is revolutionizing how we work. It’s not only built into Veeam Backup & Replication but also integrated into other Veeam products such as Veeam ONE, delivering intelligent support across the entire data protection ecosystem.
This article will focus on Veeam Intelligence’s applications within Veeam Backup & Replication; in future discussions, we’ll explore its unique value in other products like Veeam ONE.
Core Capabilities: Your 24/7 Expert Team
Veeam Intelligence is not merely a Q&A tool—it’s a full team of experts. Within Veeam Backup & Replication, whether you need an architect, support engineer, security advisor, or development engineer, it can assume the corresponding professional role. In other products like Veeam ONE, it demonstrates different expertise, providing intelligent support for monitoring, reporting, and analytics.
🏗️ Architect Role: Intelligent Advisor for System Design
When facing complex environment planning, Veeam Intelligence analyzes your VM count, business type, and RTO/RPO requirements to deliver comprehensive architectural design proposals. It not only helps predict storage growth and recommend optimal scaling timing but also identifies potential single points of failure and suggests redundancy solutions. Most importantly, it finds the most cost-effective hardware investment plan while meeting your business needs.
🔧 Support Engineer Role: Troubleshooting Powerhouse
When production issues arise, Veeam Intelligence rapidly analyzes error logs to pinpoint root causes. It doesn’t just check related configuration settings and uncover potential linked issues—it also provides clear, step-by-step troubleshooting guides to help you trace symptoms back to their true origins. Even better, it offers preventive measures to avoid recurrence.
🛡️ Security Advisor Role: Professional Guidance for Data Protection
When facing data security threats and compliance requirements, Veeam Intelligence acts like a dedicated security consultant, offering comprehensive protection recommendations. It not only analyzes current environment risks and suggests appropriate Malware Detection configurations but also provides defense strategies based on the latest threat intelligence. Notably, it delivers targeted security configuration guidance aligned with Veeam’s latest security feature updates from v12 to v13, ensuring your data protection framework consistently meets the latest security standards and compliance mandates.
💻 Development Engineer Role: Coding Partner for Automation
When you need to develop automation scripts or system integrations, Veeam Intelligence automatically generates PowerShell and Python script templates, provides REST API call examples, and delivers complete technical integration plans. This dramatically lowers the barrier to automation development, enabling tasks that once took weeks to be completed in just days.
Latest Highlight: Powered by enhanced foundational models and visible reasoning processes, each role can now see the AI’s professional analytical logic—ensuring accuracy and actionable recommendations.
New Features of Veeam Intelligence in Veeam Backup & Replication
Thanks to recent updates, Veeam Intelligence’s capabilities within Veeam Backup & Replication have taken a quantum leap. While similar features exist in other products like Veeam ONE, this article focuses specifically on VBR scenarios:
🎯 Fully Natural Language Conversations with Voice Input/Output Support
Imagine solving problems as easily as chatting with a colleague: “My backup job failed last night—error code 2934 affected my finance database backup. What should I do?” Veeam Intelligence fully understands your problem description and delivers precise solutions.
Even better, it supports voice input and output. Picture yourself sipping coffee in the morning, saying to your computer: “Give me a report on last night’s backups,” and the AI assistant instantly delivers a detailed summary. This natural interaction makes daily operations smoother and more enjoyable.
🎯 Thinking Mode Support
Veeam Intelligence follows mainstream AI trends by introducing Visible Thinking Process functionality—a now-standard feature in conversational AI. Veeam brings this convenience to the data protection field.
In Thinking Mode, the AI assistant reveals its full analytical process: from understanding the core problem, to querying relevant knowledge bases, to reasoning toward a conclusion. This transparent workflow lets you not only know “what” but also “why.”
This design helps users better understand the AI’s decision logic and enables them to ask follow-up questions about the reasoning process, creating truly meaningful human-AI dialogue experiences.
🎯 Basic and Advanced Modes
Veeam Intelligence offers two distinct working modes, striking a balance between usability and data privacy:
Basic Mode: Operates entirely on Veeam’s public knowledge base without sending your specific environment data to any external services. While it cannot access real-time data from your current VBR server, it’s sufficient for learning Veeam concepts, understanding best practices, or consulting configuration methods.
Advanced Mode: More powerful, this mode directly queries your VBR server information. It transmits relevant data from your backup server to Veeam’s AI model in the cloud, analyzes the data on your backup server, and provides tailored recommendations.